If You Cannot Prove What Shared Services Delivers, Someone Will Argue You Should Be Outsourced.

Every GBS function faces the same threat: if you cannot demonstrate measurable value, the board will question whether the work should be outsourced. KYP.ai captures how shared services operations actually get done, across every function, geography, and team, and quantifies what every inefficiency costs. SPS now walks into stakeholder conversations with quantified hours saved by function. That is the difference.

The KYP.ai Process Intelligence Platform

360 Enterprise View: See How Work Actually Gets Done Across Every Centre, Every Country

Shared services operations span multiple geographies, teams, and systems. Process standardisation stalls because nobody can see how work actually varies. KYP.ai captures 100% of how work flows across desktops, applications, and teams.

Qatar Airways deployed process intelligence across their GBS function spanning 12 countries. SPS benchmarked 8,500 employees across 20 countries. For the first time, leadership could see actual work patterns, not assumptions.

Business Transformation Engine: Quantify Every Function, Every Process, Every Opportunity

GBS leaders know they have improvement potential. They rarely know exactly where or what it is worth. KYP.ai’s Business Transformation Engine quantifies inefficiencies by function and calculates automation ROI, distinguishing what can be automated from what should be automated.

SPS achieved 50% reduction in administrative alignment work, 25% improvement in productive capacity, and a 13 percentage point shift from administrative to value-adding activity.

Agentic AI Enabler: From Process Data to Production-Ready Agent Code

Shared services investing in AI need business context their agents can act on. KYP.ai generates production-ready agent code from observed process behaviour.

Platform agnostic by design: deployable on UiPath, SAP Joule, n8n, Camunda, Power Automate, ServiceNow, or whatever you already run. No lock-in.

Via MCP (Model Context Protocol), process intelligence becomes a structured data source any AI agent can query at runtime.

Shared Services: Flying Blind vs. Process Intelligence

DIMENSION

WITHOUT PROCESS INTELLIGENCE

WITH KYP.AI

Operational visibility

Quarterly reports and management estimates

Real-time view across every function, team, and geography

Value proof

Narrative-based reports to the board

Quantified savings by function (SPS: CX 874h/month, Finance 599h/month, HR 496h/month)

Process standardisation

Stalled because nobody can see how work varies

Data-driven comparison across locations with standardisation roadmap

Automation prioritisation

Wish list without dollar values

ROI-quantified pipeline, should-vs-could distinction

Cross-geography benchmarking

Incomparable metrics across different centres

Process-level comparison normalised for comparison

Time to value

12-18 months before measurable returns

Qatar Airways: 2-month self-funded ROI

What KYP.ai Delivers for Shared Services and GBS

Function-Level Performance Analytics

Quantify savings by function: CX, Finance, HR, SCM, Procurement. SPS measured CX savings of 874 hours/month, Finance 599 hours/month, HR 496 hours/month, and SCM 543 hours/month. That level of specificity changes the conversation with the board.

Process Standardisation Intelligence

The same process runs differently in every country. KYP.ai captures execution data across locations, normalises it for comparison, and identifies where standardisation unlocks the most value. Qatar Airways used this approach across 12 countries.

Workforce Capacity Planning

Capacity managed by headcount, not actual utilisation, leads to overstaffing in some areas and understaffing in others. KYP.ai provides objective data on actual capacity, enabling evidence-based workforce decisions.

KYP.ai Concierge

Conversational interface surfacing insights, recommendations, and agent code through natural language. Ask which functions have the highest automation potential or where top performers diverge from average. Data-backed answers in seconds.

Automation Pipeline Builder

Your automation pipeline has items without dollar values attached. KYP.ai's Business Transformation Engine quantifies every opportunity and ranks them by ROI. Build the business case before you build the bot.

Stakeholder and Board Reporting

GBS leaders need to prove strategic value continuously. KYP.ai provides verified, quantified operational data that replaces narrative-based board reporting with evidence-based impact statements.

Proven Results Across Global Shared Services

RESULT

CUSTOMER

50%+ reduction in admin work

SPS (administrative alignment time)

874h/month CX savings

SPS (8,500 employees, 20 countries)

2-month self-funded ROI

Qatar Airways GBS (vs 18-24 month industry norm)

3.0x ROI

Allied Global (value in 90 days)

How It Works

Step 1: Deploy in Days Less than 2% CPU utilisation. No integration with source systems. Zero interruption. Deploy across functions and geographies from a single platform.

Step 2: Discover in Weeks Statistically relevant insights within 3 weeks. See how work actually flows across finance, HR, procurement, and operations. No prior process knowledge required.

Step 3: Act with Confidence Every improvement ranked by ROI. Generate production-ready agent code. Present the board with quantified transformation plans, not estimates.

TRUSTED BY

Performing value stream mapping manually for all those processes with a team of 5 people would approximately take me 15 years. KYP.ai's process discovery module enabled capturing events data digitally and remotely, thus enabling digital value stream mapping at scale.

Krishna RS Director and Head of Operational Excellence, Mindsprint

RECOGNIZED BY LEADING INDUSTRY ANALYSTS

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Answers On-Demand
With Conversational AI

Real-time data is continuously collected and transformed into actionable insights that support decision-making and long-term strategies using leading Gen AI.

Quantify Your Business Case with Ease

Use KYP.ai to calculate your business case in a few clicks. Help build successful transformation across the entire organization by continuously mining your data for valuable business cases.

Increase Productivity with Ready-To-Use Data

Access personalized dashboards that give teams and individuals precise, clutter-free insights. Interactive intelligence pinpoints high-impact areas for business growth and success.

Frequently Asked Questions

How does process intelligence help shared services prove strategic value?

GBS leaders need quantified evidence of what shared services delivers. KYP.ai captures how work actually runs across every function and provides verified savings data. SPS quantified savings across CX (874h/month), Finance (599h/month), HR (496h/month), and SCM (543h/month) across 8,500 employees. That level of specificity replaces narrative with evidence.

How does KYP.ai support process standardisation across geographies?

The same process runs differently in every country. KYP.ai captures execution data across locations, normalises it for comparison, and identifies where the same process performs better or worse. Qatar Airways deployed across 12 countries. SPS benchmarked 20 countries. The data shows exactly where standardisation unlocks the most value.

How quickly does KYP.ai deliver results in GBS environments?

Setup takes minutes. Deployments go live in days. Statistically relevant insights arrive within 3 weeks. Qatar Airways achieved a self-funded ROI within 2 months. Allied Global realised value in 90 days with a 3.0x ROI. Most environments see measurable returns within 90 days. BOOK A DEMO to see what that looks like for your shared services.

How does KYP.ai handle privacy in multi-country GBS operations?

KYP.ai is privacy-by-design. Sensitive data is anonymised at source, on the workstation, before it ever leaves the device. No sensitive information processed or transferred externally. Granular configuration lets each country or function define exactly what is captured. GDPR, SOC2 Type II, and ISO27001 compliant. Less than 2% CPU utilisation.

Can KYP.ai benchmark performance across different shared services centres?

KYP.ai captures process execution at the human-behaviour level, independent of underlying technology. This means GBS leaders can compare process performance across centres running different systems. SPS consolidated two systems into one integrated data layer. Same processes, comparable data.

How does KYP.ai connect to GBS automation and AI programmes?

KYP.ai generates production-ready agent code from observed process behaviour. The code is platform agnostic by design, deployable on UiPath, SAP Joule, n8n, Camunda, ServiceNow, or any other platform. Via MCP (Model Context Protocol), process intelligence becomes a structured data source AI agents can query at runtime. No lock-in.