How SPS Strengthened Efficiency and Transparency Across Regions with KYP.ai
The aim was to strengthen transparency, efficiency, and data integration in an environment where volume, variety, and complexity naturally grow. KYP.ai provided an intelligence layer that helped SPS enhance its existing operational model and continue delivering high-quality services at scale.
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50% reduction in administrative alignment work
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25% improvement in productive capacity
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13% more time spent on value-adding activity
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100% Full coverage of real-time processes
The Opportunity
What are the unique challenges that made SPS choose KYP.ai?
Strong Reporting, With Room for Deeper Insight
SPS already monitored performance and service levels through established processes. KYP.ai provided a more granular, real-time view that supported faster adjustments and more detailed continuous improvement at scale.
Natural Complexity in Multi-Client Operations
Serving many clients across regions means working with multiple systems and data sources by design. SPS handled this effectively, while seeing clear potential to simplify how project-related information was aligned across teams.
High-Precision Billing at Scale
SPS manages many simultaneous client engagements. KYP.ai offered a way to further streamline how data from different systems was brought together, supporting accurate and timely billing across all active accounts.
We want to identify as many manual, basic, repetitive processes and activities as possible so that we can automate those and make sure that our staff are focusing on the value-adding activities that really contribute to our business success.
Kyle McWilliam The Solution
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Automated Process Signal Collection Digital process signals were captured from existing workflows, reducing manual preparation work and improving accuracy for project attribution.
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Unified Data Integration The Integration Database (IDB) consolidated operational data from various systems into a single model. This improved consistency and reduced administrative alignment work.
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Real-Time SAP Connectivity Validated data was transferred automatically into SAP through an IDoc connection, enabling more efficient and reliable billing processes.
The Impact
Tasks related to assembling, validating, and aligning project-related data became significantly more efficient, allowing teams to dedicate more time to value-adding work.
- Administrative Effort Reduced
- A More Streamlined System Landscape
- Productive Capacity Improved
- Greater Transparency Across Regions
reduction in administrative alignment work
improvement in productive capacity
Strategic Implementation Partnership with Office Samurai
Office Samurai served as the strategic implementation partner, bringing both technical expertise and their transparent #nobullshit approach to deliver positive ROI. Working closely with the SPS team, Office Samurai conducted deep user needs analysis and process mapping to ensure precise KYP.ai platform configuration.
As certified KYP.ai Platform Evangelists, they provided comprehensive user training and onboarding, with their engaging approach building confidence within the SPS team and contributing directly to the project’s rapid success.
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About KYP.ai
KYP.ai is an agentic process intelligence platform built on three pillars: a 360° View capturing real-time data across your organization's people, processes, and technology; a Business Transformation Engine that quantifies inefficiencies and calculates automation ROI; and an Agentic AI Enabler generating ready-to-execute agent code with structured business context.
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We want to identify as many manual, basic, repetitive processes and activities as possible so that we can automate those and make sure that our staff are focusing on the value-adding activities that really contribute to our business success.
Kyle McWilliam Head of Group Shared Services at Hollard Insurance