How SPS Strengthened Efficiency and Transparency Across Regions with KYP.ai
SPS already had strong delivery processes and governance frameworks in place, but as the scope of services expanded across regions and clients, SPS identified an opportunity to add more integrated, real-time visibility into its operations. To support this evolution, SPS partnered with KYP.ai. The aim was to strengthen transparency, efficiency, and data integration in an environment where volume, variety, and complexity naturally grow. KYP.ai provided an intelligence layer that helped SPS enhance its existing operational model and continue delivering high-quality services at scale.
What they do
Outsourcing and Offshoring Consulting
Founded in
1980
Headquarters
Zurich, Switzerland
Employees
8500
In a nutshell
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.
Opportunities
What inspired SPS leadership to leverage KYP.ai to capture data on their clients’ workforce, processes, and systems?
Solution
KYP.ai enhanced SPS’s operational framework by adding an integrated productivity intelligence layer.
Automated Process Signal Collection
Digital process signals were captured from existing workflows, reducing manual preparation work and improving accuracy for project attribution.
Unified Data Integration
The Integration Database (IDB) consolidated operational data from various systems into a single model. This improved consistency and reduced administrative alignment work
Real-Time SAP Connectivity
Validated data was transferred automatically into SAP through an IDoc connection, enabling more efficient and reliable billing processes.
Enhanced Operational Insight
Real-time dashboards provided deeper visibility into workload distribution, process variations, and performance trends. This supported faster decision-making across teams and regions.
Four Key Results
Administrative Effort Reduced by Over 50%
Productive Capacity Improved by 25%
Greater Transparency Across Regions
A More Streamlined System Landscape
Kamil Newczynski 
Adam Bujak 
Felix Haeser 
Wojciech Zytkowiak-Wenzel 
Sarah Burnett 
stage.kyp.ai 
