Atento Raises the Bar with AI Optimization Powered by KYP.ai
Atento, a leader in Business Transformation Outsourcing (BTO), aims to become the top provider of customer solutions within its industry. With more than 130,000 employees, the company is well-established in its niche and still continues to innovate.
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32% potential improvement in ops
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35% productivity improvement
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25% efficiency gain
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27% process improvement opportunities
The Challenge
What are the unique challenges that made Atento choose KYP.ai?
Client AI Readiness Concerns
Some of Atento's clients were hesitant to integrate new AI technologies into their existing processes, fearing that employees wouldn't know how to use AI tools effectively, which limited Atento's ability to offer advanced automation solutions.
Data Abundance & Manual Analysis
Atento struggled with consolidating vast amounts of data from different client sources and relied on time-consuming manual observation for process discovery and value stream mapping, making it difficult to provide timely insights to clients.
Lack of Real-Time Operational Visibility
The company lacked a comprehensive, real-time view of how their teams worked across different systems and locations, making it challenging to identify inefficiencies, bottlenecks, and improvement opportunities as they emerged.
KYP.ai gives us a clear, real-world view of how processes actually play out and how our systems are used every day. It helps us spot inefficiencies in a really detailed and measurable way, which means we can bring solid, data-backed recommendations to our clients, especially when it comes to improving processes or system integration. I wish I had access to a tool like this earlier in my career. It makes process discovery and operations analysis so much easier and more effective.
Fernando Orellana
The Solution
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Real-Time Data Mining & AI Pattern Recognition KYP.ai automatically captures and analyzes data from clients’ workforce, processes, and systems in real-time, providing a 360-degree operational view and AI-derived recommendations without manual data consolidation.
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Rapid Implementation with Minimal Disruption KYP.ai provides actionable data insights that reveal the true impact of different approaches. Atento can optimize shared services with greater confidence and drive measurable improvements in efficiency.
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Conversational AI for Employee Readiness KYP.ai Concierge provides self-service conversational AI that allows employees to interact with AI like a peer, along with ready-to-use AI prompts to support organization-wide AI adoption and reduce technology hesitation.
The Impact
Atento invested in building internal expertise with 15 employees achieving KYP.ai certifications for Workforce Management and Process Discovery.
- 35% productivity improvement
- Hybrid work model implemented
- Process Explorer drove productivity
- 27% potential improvement in ops
process improvement opportunity
productivity increased
What Would Your
Success Story Look Like?
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About KYP.ai
KYP.ai is an agentic process intelligence platform built on three pillars: a 360° View capturing real-time data across your organization's people, processes, and technology; a Business Transformation Engine that quantifies inefficiencies and calculates automation ROI; and an Agentic AI Enabler generating ready-to-execute agent code with structured business context.
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KYP is a solution that should be integral when we present to our future and existing clients. Potential clients really appreciate it. It's one of the determining factors. I was really amazed by how it's capable of bringing value to us with so little intervention.complete picture of our operations
Maria Cecilia De Luna Global Quality and Continuous Improvement Director at Atento