Hollard Drives 20% Productivity Leap with KYP.ai
Hollard seeks to optimize operations by streamlining processes, boosting productivity, and leveraging automation. Fueled by a vision to capitalize on South Africa's skilled talent and government incentives, they aim to become a leader in the evolving insurance sector.
What they do
Insurance industry
Founded in
1980
Headquarters
Johannesburg , South Africa
Employees
2400
In a nutshell
Hollard Group is a privately owned insurance group based in South Africa that operates under two insurance licences: short term and life.
Ambition
What are the unique challenges that made Hollard choose KYP.ai?
Manual Workflow Mapping
Uncovering workflows by hand was laborious and time-consuming, hindering their ability to identify areas for improvement.
Limited Visibility
Traditional methods offered little insight into hidden inefficiencies within their processes, making it difficult to optimize operations.
Growing Demand
As insourcing demands grew, Hollard needed a scalable solution to effectively manage their workload and maintain efficiency.
Solution
KYP.ai became the cornerstone of Hollard's transformation journey:
1. Real-time Insights
KYP.ai provides a live window into their operations, allowing them to instantly spot variations in workflows and identify areas for improvement as they happen. It enables Hollard to react quickly to potential issues and capitalize on opportunities for optimization.
2. Data-driven Decisions
KYP.ai provides actionable data insights that reveal the true impact of different approaches. By leveraging data to guide their decisions, Hollard can optimize shared services with greater confidence and drive measurable improvements in efficiency.
3. Automation Potentials
KYP.ai helps identify opportunities to automate repetitive tasks, freeing up valuable employee time and streamlining workflows. By harnessing automation potential, Hollard can improve productivity, reduce human error, and focus their resources on higher-value activities.
From Inspiration to Implementation: Hollard’s Testimonial on Transforming with KYP.ai
Curious about how Hollard Insurance discovered the power of data-driven insights with KYP.ai? Join our Chief Technology Evangelist, Sarah Burnett, as she interviews Kyle McWilliam, Head of Group Shared Services at Hollard Insurance.
Explore how they’re transforming processes with KYP.ai, boosting productivity, and driving change! Watch now to gain unique insights into refining hybrid work models, unlocking automation, and more.
3 key results
307h per month saved
Full coverage - embracing a digital twin of GBS services for real-time and long-term continious improvement of full business services
20% productivity potential by adopting work patterns from peak performers
Hollard's favorite features
Main take-aways
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KYP.ai empowered Hollard to gain real-time visibility into their operations and identify optimization opportunities.
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By leveraging KYP.ai's capabilities, Hollard successfully implemented a hybrid work model and initiated automation projects to improve efficiency and accuracy.
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Key features like Process Explorer and Performance Metrics were instrumental in enhancing productivity and driving performance improvements.
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Hollard plans to expand the use of KYP.ai across other parts of their business to further optimize operations and drive growth.