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Process mining has matured from niche analytics into a critical enterprise capability for operational excellence. […]

Process intelligence is one of the fastest growing categories for enterprise software. This report explains […]

Gain clarity on how tasks and workflows move across your organization, and use these insights […]

Summary: Workforce analytics transforms HR from reactive to strategic by delivering deep, real-time insights into […]

We’re excited to share that KYP.ai has successfully achieved SOC 2 Type II compliance. It’s […]

Summary: Data process automation eliminates manual inefficiencies, integrates systems, and delivers real-time actionable insights. As […]

Summary: Process and data mining are complementary tools for driving business optimization. Data mining uncovers […]

Why Business Process Monitoring is a Catalyst for Operational Excellence Processes are the silent support […]

When Good Processes Go Bad Delays in shipments, approvals piling up, and hours lost to […]

Companies are under continuous pressure to adapt and improve how they work. Agility and efficiency […]

There’s a story I keep hearing, told in different ways by CIOs, transformation leads, and […]

Every 10 minutes, Atento generates 10,000 hours of customer service experience across 17 countries. The […]

Agentic AI promises to transform our world with automation and technological advancements. However, in reality, […]

In a world of persistent deadlines and overwhelming digital activity, most professionals don’t need to […]

Back office work is an essential yet often overlooked business function that keeps organizations afloat. […]

Artificial intelligence and automation are no longer futuristic ideas. They’re here, and they’re transforming how […]

Agentic AI: What Business Leaders Need to Know Agentic Artificial Intelligence (AI) is transforming the […]

Ever arrived at your desk to find an avalanche of invoices, contracts, and forms threatening […]

Digital Operational Resilience Act (DORA) compliance has become a critical priority for financial and insurance […]

If you have read my blogs, you are likely to be familiar with the concept […]

The modern contact center stands at a pivotal crossroads of technology, human connection, and business […]

The traditional playbook for call center productivity and back-office efficiency no longer tell the full […]

Automated processes are critical for businesses aiming to enhance efficiency and competitiveness. Getting data to […]

Process analytics are becoming increasingly important, especially for those seeking to support data-driven organizational decision-making. […]

Call center metrics are crucial indicators of operational efficiency, customer satisfaction, and business success. This […]

In today’s data-driven business landscape, process intelligence has emerged as a crucial tool for optimizing […]

With the great SAP migration on the way, it is time to ditch the old […]

Picture this: A manufacturing floor supervisor stares at her dashboard, watching real-time data flow in […]

Let us tell you a story about transformation. We’ve seen countless businesses struggle with process […]

I’ve seen the future of enterprise leadership, and it has a new name: the Chief […]

Let’s explore how process intelligence becomes not just a tool, but a key partner in dealing with the intricate nature of today’s business workflows.

Process intelligence is a technology that automatically captures and analyzes how work flows through an […]

What is Productivity Intelligence? The benefits of Productivity Intelligence are numerous. Yet before diving in, […]

For years, Six Sigma has been the gold standard for process improvement. But times are […]

Agentic AI is becoming a hot topic in intelligent automation circles. It is sparking more […]

Advancements in Generative AI (GenAI) and other technologies give organizations new ways to improve. Unlike […]

Ever showed up at work feeling like you’re about to juggle flaming torches while riding […]

Your competitors spend millions on consultants to find efficiency gaps. Meanwhile, process mapping examples reveal […]

We are in an era where data is a significant catalyst for increasing productivity. When […]

We all know the feeling: that nagging sense of unease when something feels off, a […]

This guide equips you with the tools and tactics to tackle complex challenges, streamline tasks, and achieve top-notch outcomes. 

Establishing a DevOps culture isn’t always a smooth journey. Teams often face hurdles like groups […]

By the end of 2024, about 8 million U.S. knowledge workers are expected to use […]

Imagine you’re about to embark on a critical Six Sigma project. You have four months […]

What follows is not a dry, academic exploration of process optimization theories. Instead, we’re offering […]

Data-driven decision-making AI that enhances the work of executive leaders Today’s top executives have reached […]

Is your process analysis telling the full story of your business efficiency? Probably not. Think […]

For decades, organizations have depended on ‘data-driven’ decisions, leveraging the best available information to guide […]

The “ESG factor” is no longer a buzzword – it’s a business imperative. Millennials and […]

Welcome to the intersection of innovation and efficiency, where productivity intelligence meets generative AI, to […]

Imagine a company mission critical launch that fails spectacularly due to a faulty component—a direct […]

In a bustling shared services centre, staff juggle countless invoices, purchase orders, and financial reports. […]

Real-World Success Stories from Alorica and KYP.ai  Customer expectations have evolved.  Solving a problem is […]

Feeling bogged down by the intricacies of business process optimization? You’re not alone. For senior […]

Financial and banking leaders are under increasing pressure to demonstrate process excellence outcomes achieved with […]

Process mining and task mining burst into the scene several years ago and have since […]

Research suggests significant increases in output when people work from home. The question is why and how can organizations remedy the loss of productivity when people come into the office?  

Research suggests significant increases in output when people work from home. The question is why and how can organizations remedy the loss of productivity when people come into the office?  

In this comprehensive article, we will delve into 3 inspiring process mining use cases categorized by their industry-specific applications.

As we stand on the brink of a technological renaissance with generative AI, many employees are experiencing this fear about their future role and significance in the workplace. But here’s a twist in the narrative: what if generative AI isn’t the villain in this story but a remarkable ally, poised to revolutionize the way we work.

From identifying energy-draining tasks to crafting a winning automation strategy, this guide dives into practical examples of business process automation that can revolutionize your workflow.  

What smart experts should know about process mining to reveal quick wins and uncover hidden opportunities they didn’t know existed? Read this guide to find out!

This detailed guide explores how AI-driven BPA helps businesses improve productivity, save costs, and make data-based decisions. It’s altering the way we think about business operations. 

In this article, you will delve into the realm of Business Process Mining, decoding inefficiencies, revealing opportunities, and equipping yourself with tools to streamline operations effectively. 

Ever feel like your work processes could be smoother, faster, slicker? This guide will show you: what task mining is and how it works (it’s simpler than you think!) How it differs from process mining (no more confusing the two!) 
The game-changing benefits it can bring to your business.

Investing in the right productivity and process mining software empowers organizations to unlock the true potential of their data. In this article we delve into the core differences and unveil which solution covers your needs the best.

Unlocking Efficiency & Productivity: Explore how Hollard, a leading insurance company, achieved a 20% potential productivity boost and identified 307 hours of monthly optimization opportunities by implementing KYP.ai.

Let’s delve into the staggering impact of manual data entry and the proliferation of secondary applications on workforce efficiency.

The remarkable pace at which technological progress occurs can provoke a variety of responses; on one hand, it kindles excitement as we marvel at the newfound possibilities. On the other, it can lead to escalating fear and anxiety, fuelling uncertainty and insecurity about our adapting capabilities.

Amidst the shifting sands of the corporate world, the concept of productivity is experiencing a profound metamorphosis. Productivity transcends mere metrics; it embodies the heartbeat of organizational vitality and mirrors the collective intellect of its workforce.

In this post, I examine the benefits of generative AI, how process intelligence can complement it for  data-driven automation, as well as producing a data core for tailored process automation with GPTs.  

Executives are acutely aware that cracking the code of successful Gen AI application at scale could significantly outperform their industry peers. This has given rise to a palpable sense of ‘FOMO’ (Fear of Missing Out) among many C-suite leaders, an anxiety to harness Gen AI not just expediently but wisely. They recognize that being outsmarted by competitors is not merely a risk—it is an existential threat.

Procurement functions play an important role in today’s enterprises, responsible for sourcing, supplier management, and […]

If you’re looking to optimize your business’s cash flow, it’s high time to explore the world of productivity mining.

Where business processes are concerned there are currently two game-changing technologies that stand out in […]

How process intelligence makes visible the invisible aspects of organizational workflows?

Discover the game-changing impact of GenAI on digital transformation. Start your AI transformation journey today and experience the profound human impact!

The traditional quest for productivity often conjures images of a relentless pace, constant pressure, and an uncompromising focus on efficiency. It’s associated with lean, trimmed processes where the human element appears reduced to cogs in a corporate machine.

How the marriage of productivity mining and Lean Six Sigma can revolutionize process improvements and drive success?

How we can tackle the challenges posed by the VUCA world, offering a fresh perspective on enhancing business productivity?

Learn how a team of 13 people saves 50 hours of manual effort every week by leveraging ChatGPT.

How KYP.ai is transforming the way businesses operate, leveraging advanced technologies to drive tangible results?

How can organisation steer clear of risk and still enjoy benefits of LLMs?

Navigating today’s business landscape requires bridging the capability chasm and cultivate institutional capabilities. McKinsey’s report underscores this need, and at KYP.ai, we offer a transformative solution.

Did you know that productivity mining (PM) has the potential to enhance IT service management (ITSM)?

Let’s explore three key insights from the report and discover how KYP.ai can assist organizations in addressing them effectively.

Maverick Processing occurs when an employee chooses to perform a process differently than the SOP prescribes. Friend or foe?

According to Gartner*, the intention of employees to stay in a job decreases with each additional point of friction at work, dropping by 35% when friction points reach nine.

Data-driven decision-making can be applied to both strategic and operational choices across the enterprise.

Are you thinking about process intelligence? Check out the list of role-based benefits that we have created to help you build the business case for investment in KYP.ai.

How businesses can optimize their operations and empower their employees to achieve their full potential with productivity mining?

Rising costs, and a shortage of skills are two of the biggest challenges that shared […]

We don’t know what we don’t know but we do know that we can do something to cushion our businesses from the worst effects of macro trend

Discover the impact of technology utilization in our three-stage model, showcasing increasing benefits from entry to advanced levels of maturity.

With flow comes increased motivation and job satisfaction and therefore reduced rates of staff attrition.

Data can bring you remarkable insights – however it is worthless if you cannot understand it and use it to make informed decisions