"The differentiator between AI agents that scale and those trapped in “perpetual pilot mode” is not the agent’s intelligence, but the organization’s intelligence about the agent. Success is born from a robust governance framework established before deployment, not bolted on as an afterthought. Process intelligence provides this framework."

"AI agents are trained on vast but generic data, not the nuanced, enterprise-specific process context where real work happens. Without that grounding, they hallucinate process steps or take incorrect actions. Embedding process context from actual user interaction data enables agents to understand how processes are truly executed in the enterprise. This grounding allows AI agents to replicate human ways of working with precision and efficiency."

"Process intelligence directly solves enterprise transformation’s core challenge. Without it, automation teams rush manual analysis, missing exception paths that cause production failures and costly rework. Tools like KYP.ai cut analysis to days, capture full execution variants, and design robust automations. Delivering better ROI through grounded reality, not guesswork."